Shipping policy

Shipping Policy

At Stay Awhile Wines, we want your wine to arrive safely and on time. Here's what you need to know about how we ship.

Where we deliver

We currently ship to addresses within the United Kingdom only. We're not able to deliver to PO boxes, as all orders require an age-verified signature on delivery.

Processing times

Orders are typically processed and dispatched within 1–3 business days of purchase. Subscription orders are dispatched according to your chosen delivery schedule, which you can view or amend in your account before the stated billing cut-off date.

During busy periods (such as the run-up to Christmas), processing may take slightly longer, we'll let you know if this is likely to affect your order.

Delivery times and costs

Delivery times are estimates only and begin from the date of dispatch, not the date of order. We are not liable for delays caused by our courier partners or events outside our control (such as adverse weather or public holidays).

Age verification on delivery

Because our products include alcohol, every delivery requires an age-verified signature. We operate a Challenge 25 policy, our courier may ask for valid photo ID (passport, driving licence, or a PASS-approved ID card) from whoever accepts the delivery, and may refuse to leave the order if ID cannot be provided or the recipient appears under 25.

Please make sure someone aged 18 or over is available to receive your order at the delivery address. If a delivery is refused due to failed age verification, it will be returned to us, and re-delivery charges may apply.

Subscription deliveries

Subscription orders are sent automatically based on your chosen frequency. You can pause, skip, or cancel upcoming deliveries at any time via your account, provided changes are made before the stated billing cut-off date for that cycle. Once an order has been processed or dispatched, it cannot be recalled or amended for that delivery.

Tracking your order

You'll receive a shipping confirmation email with tracking information once your order has been dispatched. If you haven't received this within [5] business days of ordering, please check your spam folder or contact us at hello@stayawhilewines.com.

Delayed, lost, or returned deliveries

If your order is significantly delayed, appears lost, or has been returned to us by the courier, please contact us as soon as possible at hello@stayawhilewines.com with your order number, and we'll investigate with our delivery partner.

Damaged deliveries

Please inspect your order as soon as it arrives. If any bottles have arrived damaged or broken, contact us within 7 days of delivery with your order number and, where possible, a photo — see our Returns & Refunds Policy [LINK] for how we resolve this.

Questions

If you have any questions about shipping or delivery, you can reach us at hello@stayawhilewines.com.